Last Updated: January 15, 2025
1. Online Purchases
- Return Period: Customers have 30 days from the date of receipt to return any online purchases if they are unsatisfied.
- Condition: Items must be returned in their original condition, with all tags and packaging intact.
- Process: To initiate a return, customers should contact our support team at [Insert Contact Information] to obtain a Return Merchandise Authorization (RMA) number.
- Refunds: Once the return is received and inspected, we will issue a refund to the original method of payment within 7 business days.
2. In-Person Camps
- Cancellation Policy: Cancellations made more than 30 days before the start date will receive a full refund, less any processing fees. Cancellations made within 14-29 days will incur a 50% cancelation fee, and any cancelation made within 14 days will incur a 75% cancelation fee.
- No-Show: No refunds will be given for no-shows or early departures.
- Rescheduling: Participants may reschedule for another camp session subject to availability, without any additional fee, if done more than 7 days before the start date.
3. Development Sessions
- Cancellation Policy: Full refunds, less any processing fees are available for cancellations made at least 7 days before the scheduled session.
- Late Cancellation: Cancellations made within 7 days of the session will be credited towards future sessions and subject to availability.
- Missed Sessions: Missed sessions without prior notice are non-refundable.
4. Homeschool Hockey
- Cancellation Policy: Cancellations made more than 30 days before the start date will receive a full refund, less any processing fees. Cancellations made within 14-29 days will incur a 50% cancelation fee, and any cancelation made within 14 days will incur a 75% cancelation fee. Should Rink Nation have to cancel the programming due to low registration numbers, full refunds will be issued to anyone who has registered for one of our Homeschool Hockey programs. Once registered, any dates missed by the participant due to illness, failure to arrive, or any other reason where the participant has failed to show up for a provided session are not subject to refund or discount. Should Rink Nation need to cancel any sessions for reasons within their control, a prorated refund will be processed for the session(s) missed. Should Rink Nation have to cancel any sessions due to conditions outside of their control (Closure of facilities, public emergencies, weather etc.) prorated refunds may be provided should Rink Nation be compensated by their providers for any missed sessions.
5.Phantoms Spring Hockey
- A deposit of $500.00 is required when registering players for Phantoms Spring Hockey if registering before January 1, 2025
- Deposit refunds are prorated based on date.
- Deposit refund requests made prior to November 30, 2024 are eligible for a full refund minus processing fees.
- Deposit refund requests made after November 30, 2024 and before December 31, 2024 are eligible for a 50% refund minus processing fees
- No deposit refunds are available effective January 1, 2025.
- The remainder of registration fees will be due January 1, 2025. Fees can be split into 2 payments with 1 payment due on January 1, 2025 (or the date of registration) and the second payment due 2 weeks after.
- Refunds will be available until January 31, 2025 less deposit and processing fees.
- Between February 1, 2025 and February 15, 2025 a 50% refund will be available minus deposit and processing fees.
- After February 15, 2025, no refunds will be available.
General Terms
- Proof of Purchase: All refunds and returns require proof of purchase.
- Exceptions: Certain items may be exempt from returns, including personalized items and digital products.
Customer Support: For any questions or concerns regarding our refund and return policy, please contact our customer support team at hello@rinknation.ca.